Your satisfaction is our goal. If for any reason, you are not completely satisfied with your purchase, you may return it within 30 days from the date of shipment, as shown on your invoice, for a refund or exchange, as outlined below. However, if you need to return an item within 30 days, the product must be sent back in ORIGINAL “LIKE NEW” CONDITION packaged in the ORIGINAL MANUFACTURER’S BOX (untorn), or you will be charged a restocking fee.
What you should do to return your purchase for a refund or exchange:
If the item was shipped in the product box, insert it in a shipping box to return.
Items must be returned in new and sellable condition, in the original unbroken packaging, with all papers, including warranties and instructions, and with a copy of the original invoice or packing slip.
Items damaged or showing excessive use are not returnable for a refund.
Sealed plastic must still be in tact around cushions, supports and pillows.
We reserve the right to charge a restocking fee for returns.
Ship the item(s) fully insured to:
Petersen Medical Returns Department 1268 South 1380 West Orem, UT 84058
When should you expect a refund: Allow 2 weeks after we receive the returned merchandise for processing of return and refund. Orders paid by American Express, Discover, MasterCard or Visa will be credited to your credit card account. Allow 1 billing month for the credit to appear on your credit card statement.
Exchange: Allow 5 business days for processing plus shipping time.
Customers are responsible for shipment costs to return merchandise. If a refund is requested, shipping and handling charges as listed on the invoice are non-refundable.
In the event that 30 days pass from the date of shipment, you are advised to follow the manufacturer’s warranty instructions for repair service.